Copyright and Takedown Policy

We are a host, not a publisher. We do not choose, review or edit what customers put on their sites, and we have no general duty to go looking. What we do have is a duty to act once somebody tells us something specific — and this page is how you tell us.

1. Sending a notice

Email info@hosting-n-domains.com with "Copyright notice" in the subject line, or use abuse reports. To be actionable a notice needs all of the following, and a notice missing any of it will come back to you rather than be acted on:

• the work you own, identified well enough for us to recognise it — a link to where it is published legitimately is ideal;
• the exact URL or URLs of the material you say infringes it. Not the home page of the site, and not a whole domain;
• your name, postal address, email address and, if you are acting for somebody, who;
• a statement that you believe in good faith the use is not authorised by the rights holder, an agent or the law;
• a statement that the information is accurate, and that you are the rights holder or authorised to act for them.

Notices under the United States Digital Millennium Copyright Act are accepted at the same address and in the same form, and are treated on the same terms as any other notice. The company operates from England and Wales and is not obliged to apply US law, but a complete DMCA notice contains everything above and we will act on it.

2. What we do with it

A complete notice is passed to the account holder, in substance, normally within one working day. Your name and the content of the notice go with it, because they cannot answer a case they cannot see. Your postal address is not forwarded unless you ask or a court requires it.

Where the material is plainly infringing and the account holder does not answer within five working days, access to it is disabled. Where the position is genuinely arguable, we say so and expect the two of you to resolve it. We are not a tribunal, and a hosting company deciding contested ownership on the evidence of one email would be doing nobody a service.

3. Answering a notice

If your material has been disabled and you believe that was wrong, reply with the reason — a licence, a purchase, permission in writing, or a fair dealing argument. Send it to the same address, and include a statement that you believe in good faith the material was removed in error.

Where a counter-notice is credible, the substance goes back to the complainant. Unless they tell us within a further ten working days that they are taking the matter to court, access is normally restored.

4. Repeat infringement

Accounts that attract repeated, substantiated notices are terminated. There is no fixed number that triggers it: three notices about one disputed image is a different situation from three notices about three wholesale copies of somebody's catalogue, and the decision is made on that basis and explained.

5. Notices sent in bad faith

A takedown notice is a serious statement and misusing one to silence a competitor or win an argument can carry liability of its own. We keep every notice, and a pattern of unfounded complaints from one sender is reason enough for us to stop acting on them without independent evidence.

6. Trade marks, and material that is not copyright

The same route handles trade mark complaints — give the registration number and the territory instead of the work. Defamation, privacy and other non-IP complaints also come through abuse reports, though the threshold for a host to remove lawful-on-its-face content is higher, and a court order is usually what moves it.

7. Our own material

The wording, layout, photography and mark on this website belong to UK Health Care Support Ltd unless credited otherwise. Quote us with attribution; do not republish pages wholesale. Photography is licensed to us and does not travel with a quotation.

8. Who this is with

Hosting & Domains is a trading name of UK Health Care Support Ltd, a company registered in England and Wales under Company No. 15042717. Registered office: Office 4648, 58 Peregrine Road, Ilford, England, IG6 3SZ. Notices go to info@hosting-n-domains.com.