Report a Problem
Spotted spam, phishing or malware? Let us know
We take misuse of our network seriously. If you have met spam, a phishing page, malware or other harmful content connected to a site we host, send the details and we will investigate.
24/7
The abuse desk, on watch
<24h
Typical turnaround for a reply
Every
report reviewed by a person
Zero
patience for repeat offenders
What We Handle
What your report sets in motion here
If a name, server or account we host is involved, we want to know — every report is checked against our acceptable use policy.
Spam and bulk mail
Messages nobody asked for, bulk sends, mailing lists put to misuse, or mail you think left an account or server on our platform.
Phishing and scam pages
Fake login screens, banking pages built to imitate the real one, or lookalike brands assembled to harvest passwords, card numbers or personal data.
Malware and attack code
Viruses, trojans and ransomware pushed at visitors, drive-by downloads, and any page carrying an exploit kit or other hostile script.
Network misuse
Port scans, brute-force login attempts, denial-of-service floods, botnet command-and-control, and any other traffic on the network nobody authorised.
Copyright and DMCA notices
Material put online without the consent of whoever holds the rights. Attach proof of ownership to your notice and we can move on it at once.
Illegal or dangerous material
Fraud, hateful material, content that leaves people exposed to harm: whatever falls outside the law, or outside our acceptable use policy, belongs here.
How To Send a Report
Sending the report to the desk that handles it
The quickest route is the contact form, which drops straight into the hands of the people running abuse investigations. Rather use email? Write to the abuse desk at info@hosting-n-domains.com.
Be exact about what you found and where you found it. A tight report carries the specific link, the behaviour you watched, and the proof sitting behind it. That kind of report is verified and answered far sooner than a broad complaint.
- Either the contact form or the abuse inbox
- State the exact URL or IP address
- Attach evidence, not only a description
- One issue per report, please
What To Send Us
Details that make a review go faster
Not every item on this list is required, but each one you include gets the issue confirmed and acted on sooner.
- The exact URL, name or IP concerned
- The category of abuse you are flagging
- Full email headers, for spam or phishing
- The moment you spotted it: the date, the clock time and the zone
- Screenshots or log extracts as supporting proof
- Proof of ownership, for a copyright claim
- A link that lands on the content itself, not on the homepage
- Any case number from a previous report
- A way to reach you should we need more
- Whether the thing is still running or has already stopped
What We Promise
Once your report lands
Reports land at an abuse desk that nobody leaves unattended. Our aim is an answer to every genuine report within 24 hours. Live threats, such as a working phishing page or malware being served, go straight to the head of the queue.
Once we have established that the content sits on our network, it goes up against our acceptable use policy and the response is sized to match: a warning, the content pulled offline, or the account shut down. Your report remains confidential the whole way through.
- A reply inside 24 hours
- Reviewed by a trained team
- Your identity kept confidential
- A proportionate response, worst first
The Process
From your report through to our answer
- 1
Gather the evidence together
Write down the URL or IP, pick the category it falls under, then gather the headers, log lines or screenshots that back it up. The more detail you give, the faster the review.
- 2
File it with the desk
Push it through our contact form, or write to the abuse desk yourself. Both routes arrive with the same team, the one that runs investigations.
- 3
We dig in
We acknowledge your report, establish that the content really does sit on our network, then act in proportion against whatever breaks the rules.
What You Can Expect
How each report is handled
Sending one should feel safe and worthwhile. These are the standards the abuse team works to.
Your identity stays protected
We handle every report in confidence. The name of whoever filed it never reaches the site owner, nor the party being named.
Assessed by a trained reviewer
Somebody on the team reads the evidence, establishes that the content is ours to act on, and measures it against our acceptable use policy before a thing moves.
Action scaled to the harm
Severity decides what follows: a warning to the customer, suspension of the content, or the account closed outright. Worst cases go first.
Is somebody in immediate danger?
Content misuse and network misuse are what this form is for. If a life is in danger, or a crime is under way this minute, ring your local emergency services or the police before anything else. Send the details on afterwards, so we can act at our end.
Questions
What people ask about reporting
How do I flag a site that Hosting & Domains hosts?
Our contact form works, and so does a direct note to the abuse desk. Give the exact URL or IP address. Say which sort of abuse you are reporting, and attach whatever evidence sits in front of you: headers, screenshots, log lines. A report with detail behind it gets verified and acted on far sooner than a vague one.
How quickly do you answer a report?
Somebody watches the abuse desk at every hour of the day, and we aim to answer each genuine report inside 24 hours. Live threats jump the queue: a working phishing page, or malware being served to visitors, gets looked at the moment it lands.
Will the site owner learn who reported them to us?
No. Confidentiality covers every report we receive, so your identity goes to neither the customer nor the party you have named. Technical detail from a complaint may travel where the investigation needs it to. Your contact details stay put.
What happens after I send a report?
The first step is confirming that the content genuinely sits on our own network. Then it is measured against our acceptable use policy, and the answer is set in proportion: a warning, the content suspended, or the account closed. Whatever puts visitors at genuine risk, phishing and malware above all, is dealt with ahead of the rest.
I have received spam that appears to have come off your network. What do I do?
Forward the whole thing to the abuse desk with the complete headers attached. Those headers are what show whether the message really left our servers or was forged to look that way. So pass them along, not just the body of the message.
How do I send a copyright or DMCA notice?
Go through the contact form. Name the work, link straight at the infringing page, state that you hold the rights or act for the person who does, and leave a way of reaching you. A notice with nothing missing lets a valid claim move at once.
Can I report something anonymously?
You may, though leaving an address helps. Without one there is no way for us to put a follow-up question to you, report back on what was done, or ask for further proof. Any address you do give stays confidential, and it serves that one investigation only.
Something looks wrong? Tell us.
Send the details across and the abuse desk starts work. Every one is read, and your name goes no further than the desk.
Open the Contact Form