Report a Problem
Found spam, phishing or malware? Tell us
We take misuse of our network seriously. If you have met spam, a phishing page, malware or other harmful content connected to a site we host, send the details and we will investigate.
24/7
The abuse desk, on watch
<24h
Typical turnaround for a reply
Every
report reviewed by a person
Zero
patience for repeat offenders
What We Handle
Where a report gets us moving
If a name, server or account we host is involved, we want to know — every report is checked against our acceptable use policy.
Spam and bulk mail
Unrequested or bulk messaging, abused mailing lists, or mail you believe left an account or server on our platform.
Phishing and scam pages
Counterfeit login screens, spoofed banking pages, or brand lookalikes assembled to collect passwords, card numbers or personal details.
Malware and attack code
Sites distributing viruses, trojans, ransomware or drive-by downloads, and pages holding exploit kits or other hostile scripts.
Network misuse
Port scans, brute-force login attempts, denial-of-service traffic, botnet command-and-control, and any other network activity nobody authorised.
Copyright and DMCA notices
Work published without the rights holder's consent. Attach proof of ownership to the notice so we can act on it quickly.
Illegal or dangerous material
Anything breaking the law or our acceptable use policy — fraud, hateful material, or content that puts people at risk.
How To Send a Report
Getting your report to the right desk
The quickest route is the contact form, which lands directly with the people running abuse investigations. Prefer email? Write to the abuse desk at info@hosting-n-domains.com.
Be precise about what you found and where. A tight report — the specific link, the behaviour you saw, and the proof behind it — is verified and answered far faster than a broad complaint.
- Either the contact form or the abuse inbox
- State the exact URL or IP address
- Attach evidence, not only a description
- One issue per report, please
What To Send Us
Details that speed the review up
Not every item on this list is required, but each one you include gets the issue confirmed and acted on sooner.
- The exact URL, name or IP concerned
- The category of abuse you are flagging
- Full email headers, for spam or phishing
- When you saw it, with the date, the time and the zone
- Screenshots or log extracts as supporting proof
- Proof of ownership, for a copyright claim
- A link straight to the content rather than to the homepage
- Any case number from a previous report
- A way to reach you should we need more
- Whether it is still happening or has already ceased
What We Promise
Once your report lands
Every report arrives at an abuse desk that is never unwatched. We aim to answer genuine reports within 24 hours, and live threats such as working phishing or malware go straight to the head of the queue.
We confirm the content sits on our network, check it against our acceptable use policy, and respond in proportion — a warning, suspension of the content, or closing the account entirely. Your report stays confidential throughout.
- A reply inside 24 hours
- Reviewed by a trained team
- Your identity kept confidential
- A proportionate response, worst first
The Process
From your report to our response
- 1
Gather the evidence together
Record the URL or IP, choose the category it belongs to, and collect any headers, logs or screenshots that prove it. More detail means a quicker review.
- 2
File it with the desk
Send it through our contact form or write to the abuse desk directly. Both routes reach the team that runs investigations.
- 3
We dig in
We acknowledge the report, confirm the content actually sits on our network, and act proportionately on anything that breaks the rules.
What You Can Expect
How each report is handled
Sending one should feel safe and worthwhile. These are the standards the abuse team works to.
Your identity stays protected
Reports are treated privately. Whoever filed it is never disclosed to the site owner or to the party named.
Assessed by a trained reviewer
A team member studies the evidence, confirms the content is ours to act on, and checks it against our acceptable use policy before anything moves.
Action scaled to the harm
Depending on severity we warn the customer, suspend the content, or close the account — with the worst cases handled first.
Is somebody in immediate danger?
This form handles content and network misuse. Where a life is in danger or a crime is happening this minute, call your local emergency services or the police first, then send the details on so we can act at our end.
Questions
What people ask about reporting
How do I report a site Hosting & Domains hosts?
Use our contact form, or write to the abuse desk. Give the exact URL or IP, say which kind of abuse it is, and attach whatever evidence you hold: headers, screenshots and log lines all help. A detailed report is verified and acted on far more quickly than a vague one.
How quickly do you answer a report?
The abuse desk is watched at every hour and we aim to answer each genuine report inside 24 hours. Live threats — a working phishing page, malware being served — skip the queue and get eyes the moment they land.
Does the site owner find out who reported them?
No. Every report is confidential, and your identity reaches neither the customer nor the party named. Technical details of a complaint may travel where the investigation requires it, but your contact details do not.
What happens after I send a report?
We confirm the content genuinely sits on our network, measure it against our acceptable use policy, and respond proportionately — a warning, suspension of the content, or closing the account. Anything putting visitors at real risk, such as phishing or malware, is dealt with first.
Spam has reached me that looks as though it left your network. What now?
Send it on to the abuse desk with the complete headers attached. The headers reveal whether the message genuinely left our servers or was forged to look as though it did — so send those, not just the message body.
How do I send a copyright or DMCA notice?
Use the contact form: name the work, link straight to the infringing page, confirm you hold the rights or act for whoever does, and leave a way to reach you. A complete notice lets a valid claim move at once.
Can I report something anonymously?
You may, though an address helps considerably. Without one we cannot ask a follow-up question, tell you what action was taken, or request further proof. Whatever address you give stays confidential and is used for that investigation alone.
Something looks wrong? Tell us.
Send the details across and the abuse desk starts work. Every one is read, and your name goes no further than the desk.
Open the Contact Form