Legal Documents and Policies

The documents

Azaanex Inc. trades under the name Hosting & Domains. Company No. 1766541-5, registered in Canada at 5-145 1/2 Church St, Toronto, Ontario M5B 1Y4, Canada. The documents listed below govern everything sold on this site and everything you use here.

• Terms of Service

  Sets out what you are buying, the duties we pick up in return, acceptable use, the uptime target with the credit owed if we miss it, and the ways either side can end the arrangement.

• Website Terms of Use and Disclaimer

  Rules that govern reading and using this website, as opposed to the hosting: what use is permitted, who owns the content, how far a price on screen actually binds us, and the limits of the general guidance we publish.

• Privacy Policy

  Personal data held about you as a customer: what it covers, why we keep it, how long for, which firms process it on our behalf, and the rights you end up holding.

• Cookie Policy

  A short list of the cookies running on this site, marking which ones are strictly necessary, which sit waiting on your consent, and where to change your mind afterwards.

• GDPR and Your Data Rights

  Working half of the privacy policy: which right fits your situation, how a request gets filed, the way we confirm you are you, that one-month clock, and the road onward to the Information Commissioner.

• Data Processing Addendum

  Where you hold customer data on this platform, these are the Article 28 terms: what they cover, security, sub-processors, transfers, audit and deletion.

• Data Security Statement

  Measures sitting behind the account rather than in front of the website: encryption, who can see what, where the data lives, how long it stays, and that 72-hour breach clock.

• Acceptable Use Policy

  Section 4 of the terms, written out at full length: material that cannot be hosted, the meaning of fair use on a shared plan, the security that remains yours, and the order in which enforcement climbs.

• Anti-Spam Policy

  Consent, and the shape it has to take before you mail anybody; the reason a bought list is never allowed here; sending limits that apply on shared plans; and our response when spam leaves an account.

• Copyright and Takedown Policy

  Reporting infringing material as a rights holder: what has to be inside a notice before we can act on it, the answer open to the account holder, and where repeat infringement ends up.

• Service Level Agreement

  That 99.9% commitment turned into arithmetic: the way availability is measured, what falls outside the count, the credit each band of shortfall earns, and a 30-day window in which to claim.

• Refund Policy

  Money-back windows run for different lengths on different products, since the figure varies by plan. This covers those lengths, what sits outside the window entirely, and the route a refund takes back to you.

• Complaints Procedure

  Three stages, each carrying a stated deadline and ending in a final written position, followed by the independent routes that stay open to you, listed by subject.

• Accessibility Statement

  Which standard we build to, the work already done towards meeting it, the limitations we know about and have chosen not to bury, and the way to tell us when something blocks you.

• Modern Slavery Statement

  Voluntary, since the company sits below the statutory threshold: how we are structured, the short supply chain standing behind a hosting account, where risk honestly lies, and the way to raise a concern.

• Reporting Abuse

  Reporting phishing, spam, malware or copyright infringement on anything we host, plus an account of what happens once your report reaches us.

Which one answers my question?

• Can I get a refund? The refund policy — the window is not the same on every product, and a provisioned VPS or dedicated server falls outside it.
• What uptime are you actually promising me? Section 5 of the terms. That figure is a target with a pro-rated credit behind it, not a contractual service level, and the response-times page explains the reason we phrase it like that.
• Who else handles my data? The sub-processor table inside the privacy policy.
• Our procurement people want a DPA in place before they sign. That is the data processing addendum.
• One of your hosted sites is abusing me. Report abuse.

Putting any of this to us directly

Email info@hosting-n-domains.com or use the contact form. Urgent, and touching a service that is live? A ticket opened from your client area reaches us faster than anything else. See support.