Who Holds the Name
Domain registrar — Which of the Four Companies Actually Holds Your Name?
Registry, registrar, reseller, host: when a name stops resolving, knowing which one to chase is most of the fix.
The short answer
A registrar is the organisation accredited to create and maintain registrations in a registry's database on your behalf. It submits your registration, applies your renewals, records the delegation, maintains the registrant record, and is obliged to release the name when you ask to leave.
It is not the only company in the chain. A reseller may have sold you the name without being the registrar of record; a host may serve the site without touching the registration at all; and the registry answers to neither. Only one of the four can act on your registration, and the public record names it.
So look the name up and read the registrar of record. That is who your instructions have to reach, whoever took your money.
By the Hosting & Domains team · Reviewed 24 August 2026
100+
Terms defined in this reference
2 min
Typical read
Plain
English, not registry-speak
24/7
Support desk hours
Registries wholesale a namespace under an accreditation agreement and registrars retail it. The agreement is what obliges a registrar to keep the registrant record, to supply transfer credentials within defined timeframes on generic endings, and to publish a route for complaints. It is the reason a domain is portable at all.
Resellers sit on top of that. Buying through a reseller is perfectly ordinary and often cheaper, but it inserts a party with no direct authority at the registry. When something needs escalating, the reseller has to ask the registrar — and you cannot skip that queue unless you know who the registrar is.
Four jobs, frequently four companies
The registry operates the database for one ending. The registrar is accredited to write into it. A reseller may sell that registrar's service under its own brand and billing. The host serves whatever the DNS zone points at. Any combination of those can be the same company, or four different ones.
Every domain problem resolves faster once you know which layer it belongs to. A price rise is the registry or the registrar. A transfer that will not release is the registrar. A site that will not load with a correct zone is the host. A zone with nothing in it is whoever you delegated to.
What accreditation actually obliges
On generic endings the registrar must maintain accurate registrant data, act on the registrant's instructions, supply the transfer authorisation code within the timeframes the policy sets, and not hold a name hostage. There is an escalation route above the registrar for when it does not, and that route exists precisely because names are valuable.
Country registries impose their own equivalents on their own accredited members. The obligations differ in detail; the principle that the registration is yours rather than the registrar's is common to both.
The reseller in the middle
A reseller controls your login, your invoice and your support queue, but not the registry entry. If it stops trading, disappears or simply refuses, the registrar of record still holds the registration and can usually be reached directly by the registrant named on it — one more reason to keep that record accurate and its email address live.
Ask one question before buying through a reseller: who is the registrar of record, and can I reach them with the registrant details on the name? A straight answer is a good sign.
Finding out who holds your name in two minutes
Look the name up over WHOIS or RDAP. The output names the registrar of record and, on generic endings, its IANA identifier. The status codes tell you whether a registrar lock is set. The dates tell you when the registration was created, last changed and expires.
If that registrar is not the company you pay, you have a reseller relationship — worth knowing before an emergency rather than during one.
The exit test. How a registrar behaves on the way out tells you more than its pricing page. The tests are simple: does it publish the transfer process, does it produce the auth code without a phone call, does it lift the lock when asked, and does it stop billing when you leave. A registrar that treats departure as a negotiation has told you exactly what it thinks the name is.
Our own answer is a request and a toggle in the client area. Unlock, take the code, go — and whatever term remains on the registration travels with the name.
Moving the registrar without moving the site. A registrar transfer moves the registration and nothing else. The zone does not follow it. If the gaining registrar starts you on default nameservers, the site and the mail stop the moment the delegation changes, and none of that is the registry's fault.
The safe order: copy the current zone out, recreate it where you are going, confirm the records answer, then transfer. Do that and the transfer is invisible to visitors.

Written by the desk that processes the transfers
Most of what goes wrong with a name is a question about authority: who is allowed to change this, and who has to be asked. This reference keeps registry, registrar, reseller and host apart, because that is the distinction the answers turn on.
Support means a person at any hour, and the remit covers the awkward practical questions other hosts hand straight back.
- Registry, registrar, reseller and host kept distinct
- Escalation routes named, not implied
- The exit tested as carefully as the entry
- 100+ entries, cross-linked to their neighbours
Why Hosting & Domains
Standard on every plan
One party, four jobs done properly
Registration, zone, mailboxes and hosting in one client area, with each layer still named for what it is.
Transfers out on request
Unlock and auth code from the client area, remaining term intact, and no retention script to sit through.
Renewals that do not move
The rate you register at is the rate you renew at, on the name and on the plan.
Privacy in the price
Public registration details redacted as standard, with nothing billed monthly for it.
A company you can look up
Hosting & Domains is a trading name of Azaanex Inc., federally incorporated in Canada.
Answers at any hour
People on the support desk every hour of every day, registry questions included.
Quick Start
Order placed to site online
- 1
Check who holds the name before you order
Look the current registration up and read the registrar of record, the status codes and the expiry date. Everything afterwards is easier once you know which layer you are dealing with.
- 2
Bring the name and the site across in the right order
We rebuild the zone first — records, MX, SPF, DKIM — and you confirm it answers before either the delegation or the registration moves.
- 3
Set it to look after itself
Auto-renewal at the rate you signed up at, the registrar lock on, invoices in the client area, and privacy already included.
Built In
Fitted to every plan
- A renewal figure identical to the one you registered at
- Registrations that move out when you ask, with the remaining term intact
- Public registration details redacted as standard
- The name's first year included when you order annually
- No set-up charge at any point, and no joining fee
- cPanel, which is what most of the industry already runs
- Plesk and DirectAdmin available on particular plans
- Money back within 30 days on hosting plans, 7 on reseller
- Your existing site brought across by our engineers, at no charge
- People on the support desk every hour of every day
Frequently Asked
Questions we field again and again
How do I tell a registrar from a reseller?
Look the name up. WHOIS and RDAP name the registrar of record and, on generic endings, its IANA identifier. If that is not the company you pay, you bought through a reseller. Both arrangements are legitimate; only one of them can act at the registry.
What if my reseller stops trading?
The registration survives it, because the registry entry names the registrar of record rather than the reseller. Recovery runs through that registrar using the registrant details on the record — which is why keeping the registrant email accurate, and at a different domain, is worth the two minutes.
Can a registrar refuse to release my name?
Not lawfully, once the ordinary conditions are met and no lock legitimately applies. Accredited registrars are obliged to supply transfer credentials within defined timeframes on generic endings, and obstruction can be escalated above them. Legitimate holds do exist: an unpaid renewal, the 60-day lock after a registration or a previous transfer, or an unverified contact change.
Should the name sit with the same company as the hosting?
One supplier means one login, one support queue and, on our annual plans, the name's first year included. Splitting them spreads risk once a portfolio is worth protecting. The transfer right is what makes either choice reversible, so confirm it exists wherever you buy.
Who stands behind Hosting & Domains?
Hosting & Domains is a trading name of Azaanex Inc., federally incorporated in Canada, with a public filing and terms governed by Ontario law. Checking that on any company before you hand it a domain is time well spent.
Keep reading
How to Point a Domain to Your Hosting
Delegation, zone and records in the order that keeps the mail running.
Business Hosting
Shared hosting carrying the whole developer kit, from SSH through Node.js and Python to PostgreSQL.
Node.js Hosting
Run Node.js applications beside your sites, with SSH and Git included.
Changing provider? Work through this checklist beforehand.
A straightforward running order for a migration your visitors never spot: which files travel first, how to bring the mail across without dropping a single message, the right moment to repoint DNS, and the two errors that sit behind almost every outage we get called in to fix.
Keep the name where you can reach it.
Registrations in your own name, privacy included, transfers out on request, and renewals billed at the original rate.
View Business Hosting plans